At Meerab Fashion, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item is unused, unwashed, and in original condition
- The product is returned with original tags and packaging
- The return request is made within 7 days of delivery
Items that do not meet these conditions will not be accepted.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or discounted items
- Customized or made-to-order products
- Innerwear or personal-use items (for hygiene reasons)
3. Refund Policy
Once your return is received and inspected:
- Approved refunds will be processed within 7–10 business days
- Refunds will be issued via the original payment method
- In case of Cash on Delivery (COD), refunds will be processed via bank transfer or store credit
4. Exchange Policy
We offer exchanges in the following cases:
- Wrong size delivered
- Defective or damaged product
- Incorrect item received
Exchange requests must be made within 7 days of receiving the order.
5. Return Process
To initiate a return or exchange:
- Contact our support team at care@meerabfashion.pk
- Provide your order number and reason for return
- Our team will guide you through the return process
6. Shipping Costs
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Original shipping charges are non-refundable
7. Damaged or Defective Items
If you receive a damaged or defective product:
- Report it within 48 hours of delivery
- Share clear photos as proof
- We will arrange a replacement or full refund
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us for assistance
9. Contact Us
For any return or refund queries, please contact:
Email: care@meerabfashion.pk
Phone / Whatsapp: +92-370-3271418
Address: Karachi, Pakistan